Please read this privacy policy carefully.


Information that you provide to Agfast.

We may collect different Personal Information from you depending on the circumstances in which that information is collected. We will never share this information with any other party then the event organiser.


For Visitors

We do not ask you to provide Personal Information if you are only a Visitor. We have no facility to retain your data in place.



For Event Organisers

If you register as an Event Organiser and create an account on our website, we will require you to provide your name, email address, work phone or other contact number, account username and password, and for paid events, financial information such as bank account details. Please make sure that these details are filled out in full. Customers will appreciate having all the details provided.

For Subscribers

For Subscribers, we may collect your name, contact telephone number, organisation name, and email address.

For Customers

An Event Organiser may require us to collect additional Personal Information required by them. Such information may include Sensitive Information. If this information is provided by the Customer, we will also have access to it and we will hold, use and disclose that information in accordance with this Policy. If and to the extent the Customer is providing such information on third parties, the Customer represents and warrants that Customer has consent from such third parties to disclose such information.

If you download or use our mobile applications, we may collect your name and location.

In addition to collecting Personal Information via our website and mobile applications, we may collect Personal Information from Users by telephone or in correspondence from you (including by email, telephone, live chat, mail, fax or in person).

Agfast regards personal privacy and compliance with our obligations under the Privacy Act 1988 including the Australian Privacy Principles, as an important part of our relationship with event

organisers and users of our services. We will also endeavour to comply with the EU General Data Protection Regulation for Customers who access our site from within the EU.

This privacy policy (‘Policy’) sets out how we collect, use and handle Personal Information that we collect

  • Visitors, people who visit or browse our website,
  • Event Organisers, people who establish an account with us,


  • Subscribers, people who subscribe for information on products or services that we may periodically make available,


  • Customers, people who access our services to make a booking, purchase tickets for an event or make a donation or any other event-related registration or otherwise access our

In this Policy:

  • We refer to Visitors, Event Organisers, Subscribers, Customers and all other persons who

access or use our services as ‘Users’ or ‘you’;


  • Personal Information‘ means information or an opinion about an identified individual, or an individual who is reasonably identifiable (whether the information is true or not or recorded in any form or not)’. This may include name, identification number, location data, online identifiers (internet protocol addresses and cookie identifiers), and any factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of a natural


Sensitive information’ includes information about a person’s health, sexual

This policy does not apply to, and we are not responsible for, the use of, or the protection of information provided to, other websites or services linked to our website or that you use to access our website, applications or services.

If you have any questions not addressed in this Policy, please feel free to contact us using the methods

at the end of this Policy under the heading “Complaints and how to contact us”.

Please note, if you do not agree to our Privacy Policy and the Terms of Service, you can choose to discontinue using the products and services, and close your Agfast account. If you are a parent or guardian, you are responsible for your child’s use of Agfast services, including purchases.

Information that Agfast collects about you

Our website collects information about the use of our site by all Users, including:

  • The website pages that you visit
  • Your internet protocol address;
  • The type of browser you are using;
  • Tour operating system;

Our website also uses cookies to assist in providing our services to all Users of the site.

Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can change your cookie settings via your browser settings.



Processing and disclosure of Personal Information

We use the Personal Information we collect to provide Users with a high level of

  • to email Event Organisers to activate their account;
  • to email information for which a User has subscribed;
  • to email a Customer to confirm a booking, ticket purchase or donation;
  • where an Event Organiser has elected to have a standby list for an event, we may notify Customers who requested they be placed on the standby list if a booking becomes available;

We will not share your Personal Information with third parties without your consent other than as set out in this Policy. Certain employees have access to Personal Information as part of their user access to the Agfast site.

Our applications may need to read Personal Information in order to carry out necessary functions such as sending email notifications to account holders or scanning in tickets and entries into an event.



Sharing Customer Data with Event Organisers

We share Customer’s personal information as part of their bookings or donations with the Event Organiser including Personal Information that the Event Organiser has requested that we collect as part of their event, fundraising or other event-related registration requirements. This may include Sensitive Information, such as health information, which the Event Organiser has specifically requested for their event.

Event Organisers are not bound to treat your information in accordance with this Policy and you agree that we are not responsible for their actions. Please review the relevant Event Organiser’s privacy policies and terms and conditions before providing your Personal Information in relation to a particular booking, donation or registration.

For Subscribers

By submitting your contact details through our website, you consent to us displaying or sending such material to you. For material that we email to you, we provide a functional opt out facility with all promotional emails. You can let us know if you no longer wish to receive this sort of information by emailing us at and we will remove your details from the distribution list.

authorised or required by law. For example, Personal Information may be disclosed where it is necessary to eliminate or minimise a risk to public health or safety, investigate or deal with unlawful activity or serious misconduct or establish or defend a legal claim.

For Subscribers and Event Organisers

We may use your Personal Information to provide you with further information about our products and services. Direct marketing from us generally takes the form of direct mail or electronic marketing (email, SMS, MMS, social media or other electronic means). In rare cases.

By submitting your contact details through our website or by opting-in to be contacted through our marketing materials, you consent to direct marketing to you of our products and services. We may continue to contact you indefinitely until you indicate otherwise.



Retention and storage of collected information

For Customers

Agfast retains personal information for a period of 10 years from the date of your last interaction with the site.

The security of your Personal Information is important to us. We are Payment Card Industry (PCI) Compliant. We do not store full Credit Card numbers, only the first six and the last four digits of the Credit Card are retained.



Complaints and how to contact us

If you would like further information on this Policy, or if you have any concern about the protection of your Personal Information, please email



For Event Organisers

We may retain your information for so long as you maintain an account with us.

For All Users

Any Personal Information that may be used by our site in order to carry out its necessary functions is stored on a secured server.

We will take all reasonable measures to ensure the security of your Personal Information. Our systems are hosted in Australia.

Data protection law

Data protection law gives people certain rights in connection with the way in which their personal information is used. If organizations do not comply with data protection law, they may be subject to sanctions and penalties imposed by the national data protection authorities and courts. When Agfast collects and uses personal information, this activity and the personal information in question is